Due to an increased number of orders during the Golden Week period, shipping and responses to inquiries may take longer than usual.
If you wish to receive your order on a specific date, we kindly ask that you place your order early to avoid any delivery delays.
We apologize for any inconvenience and appreciate your understanding.

※Business days for the Benesse House Online Shop (shipping and inquiries) are Monday to Friday, 9:00 AM to 5:00 PM (excluding public holidays).

※Orders are usually shipped within 5 business days from the order confirmation date (or from payment confirmation for bank transfers).
(Example) Order placed on Friday, April 25 will be shipped by Friday, May 2.Order placed on Monday, April 28 will be shipped by Monday, May 7.

The last order date for the year will be Thursday, December 26, 2024, and the final shipment date will be Friday, December 27, 2024.
Business will resume on Monday, January 6, 2025.